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The Green Insurer Cookies Policy
This Cookies Policy outlines how The Green Insurer uses cookies on our websites.
The Green Insurer are committed to ensuring your privacy and personal information is protected.
What are cookies?
Cookies are small text data files placed on your computer (or any other device capable of browsing the internet) as part of your interactions with a website.
These cookies remain stored on your device until that the cookie expires or is manually deleted. The information stored within the cookie is sent back as part of any interaction you have with The Green Insurer website. This exchange of information allows our websites to remember basic information about you, such as whether you are ‘logged in.’
Different types of cookies are used to do different things.
These include letting you navigate the website, remember your preferences and helping us to identify ways to improve your overall website experience.
Analytical and Marketing cookies are used to measure the number of website visitors or to provide you with advertising that is more tailored to your interests.
This policy sets out the types of cookies we use when you use our websites.
Different types of cookies
‘First party’ and ‘third party’ cookies
Some cookies are set by The Green Insurer (‘first-party cookies’), and others are set by a third-party company (‘third party cookies’).
Third party cookies have a different domain to that of the website you are visiting, and they enable certain website functionality, such as our live chat function, or to help us understand how you use our websites so we can improve your experience. The Green Insurer has no control or liability over these cookies set, so you should check the relevant third party’s cookie policy for more information.
‘Session cookies’ and ‘persistent cookies’
Cookies can also be divided into ‘session cookies’ and ‘persistent cookies’:
- Session cookies are only active when you are on our website. When you leave our website, the cookie is removed.
- Persistent cookies exist on your computer or device until a fixed future date.
How we use cookies
We use strictly necessary cookies to ensure our website operates as expected and to keep your information safe, provide live chat, and prevent misuse of the website.
The cookies used − if you give us consent to do so − will help The Green Insurer understand how users engage with the website and inform the necessary improvements the website/s require.
We do not store personal information, such as your name, telephone number or email address as part of the cookies that we set on our websites.
Cookies we use
We have classified the cookies into the following categories:
- Strictly necessary cookies
- Analytics cookies
- Advertising cookies
Strictly necessary cookies
Strictly necessary cookies are functional cookies that are necessary for the website to work. They enhance how the website operates and ensure that the website displays information relevant to you. Strictly necessary cookies cannot be switched off. Without these cookies you would not be able to use the website as expected.
Strictly necessary cookies placed on your device by the website are set out below:
| Cookie key | Domain | Type | Duration | Purpose |
|---|---|---|---|---|
| sb-auth-auth-token | account.thegreeninsurer.com | First-party | Session | Stores your user session state |
| tgi_pSessID | account.thegreeninsurer.com | First-party | Session | The Green Insurer rewards panel |
| tgi_pv | account.thegreeninsurer.com | First-party | Session | The Green Insurer account registration process |
| tgi_hasQuote | car.thegreeninsurer.com | First-party | Session | Store quote information during the policy purchase. |
| tgi_lastQuoteRef | car.thegreeninsurer.com | First-party | Session | Store quote information during the policy purchase. |
| tgi_lastQuoteEvt | car.thegreeninsurer.com | First-party | Session | Store quote information during the policy purchase. |
| tgi_vehicle | thegreeninsurer.com | First-party | 30 seconds | Store quote information during the policy purchase. |
| XSRF-TOKEN | thegreeninsurerrewards.yourperx.com | Third-party | 2 hours | This cookie is written to help with site security, preventing Cross-Site Request Forgery attacks. |
| X-WebServer-Portal | portal.elasticcx.com | Third-party | Only during your session | Live chat |
| X-WebServer-BND1-Portal | portal-bnd1.elasticcx.com | Third-party | Only during your session | Live chat |
| X-WebServer-BND1-Api | custapi-thegreeninsurer.elasticcx.com | Third-party | Only during your session | Live chat |
| yourperx_session | thegreeninsurerrewards.yourperx.com | Third-party | Only during your session | The Green Insurer rewards panel |
Analytics cookies
Analytics cookies measure website volume, performance and help us to improve the customer experience. They help us know which pages are the most and least popular, see how visitors to our website move around the various pages and sections, and to understand the impact of proposed website improvements. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our website.
Analytics cookies used are:
- Google Analytics – these help us understand how people use our websites, by collecting anonymous data, and in our fraud modelling.
- Customer experience tools (SessionCam/Hot Jar/Crazy Egg) – these provide us with additional understanding of website usage where the numbers from tools like Google Analytics do not, such as through heatmaps.
| Cookie key | Domain | Type | Duration | Purpose |
|---|---|---|---|---|
| _ga_9F3W89D1NK | thegreeninsurer.com | Third-party | 1 year 1 month | This cookie is used by Google Analytics to persist session state. |
| _ga | thegreeninsurer.com | Third-party | 1 year 1 month | This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. |
| _hjSessionUser_* | thegreeninsurer.com | Third-party | 1 year | Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. |
| _hjSession_* | thegreeninsurer.com | Third-party | 1 hour | Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. |
Advertising cookies
These cookies are set through The Green Insurer website by our advertising partners such as those set out below. They may be used by those companies to build a profile of your interests and are used to target customers with marketing or advertisements that are relevant to you on third party websites or social media sites.
They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
Some examples of specific functionality of these cookies are set out below:
- Advertising (e.g. DoubleClick, Google AdWords, Bing Ads) – these deliver personalised adverts on third party websites.
- Social media – these deliver personalised advertising on social media sites.
| Cookie key | Domain | Type | Duration | Purpose |
|---|---|---|---|---|
| _ga_9F3W89D1NK | thegreeninsurer.com | Third-party | 1 year 1 month | This cookie is used by Google Analytics to persist session state. |
How can I opt out of cookies used by The Green Insurer?
You can opt-out of each cookie category (except strictly necessary cookies) by clicking on the link labelled ‘Cookie settings’, which appears at the bottom of each website page, and by managing your cookie preferences through the ‘Manage cookies’ tab.
Please note that opting out of different types of cookie may impact the functionality of the website – as set out in the above sections.
Note: We are changing the way we set cookies on the websites we manage. This means that some of our websites may ask you to accept cookies again, or they may not yet be able to fully reflect your preferences. Please contact us about the details below if you have any questions.
Changes to this Policy
The Green Insurer reserves the right to change this Cookie Policy as we may deem necessary, from time to time or as may be required by law.
Any changes will be immediately posted on the website, and you are deemed to have accepted the terms of the Cookie Policy on your first use of the website following the alterations.
More information
Information about deleting and managing cookies is typically available in the ‘Help’ menu of your web browser or the instruction manual for your device. Further information can also be found at allaboutcookies.org.
Users can find out more about behavioural advertising, including remarketing, as well as opt out of interest-based ads at youronlinechoices.eu and adssettings.google.com.
Contacting us
If you have any further questions, please email help@thegreeninsurer.com.